Privacy Policy

Sentinel Assure Solutions Pte Ltd ("we", "our", "us") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services.

1. Information We Collect

We may collect the following types of personal data:

• Contact information: Name, email address, phone number, company name, and UEN
• Business information: Company registration details, trade licence numbers, and import/export credentials
• Shipment information: Goods descriptions, HS codes, values, quantities, and supplier/buyer details
• Documents: Invoices, packing lists, bills of lading, licences, and other supporting documents
• Technical data: IP address, browser type, device information, and website usage patterns

2. How We Collect Your Data

We collect personal data through:

• Online permit application forms
• Email, phone, and WhatsApp communications
• Document uploads via our secure portal
• Website cookies and analytics tools
• Direct business enquiries and registrations

3. Purpose of Collection

We collect and use your personal data for the following purposes:

• Processing and submitting TradeNet permit applications to Singapore Customs
• Communicating with you regarding your application status
• Generating invoices and processing payments
• Providing customer support and technical assistance
• Complying with legal and regulatory obligations
• Improving our services and website functionality
• Internal record-keeping and audit purposes

4. Disclosure of Personal Data

We do not sell or rent your personal data. We may disclose your data to:

• Singapore Customs and relevant government agencies — as required for permit processing and regulatory compliance
• Service providers — such as cloud storage providers (Google Workspace) and payment processors, under strict confidentiality agreements
• Legal and professional advisors — when required for legal compliance or dispute resolution
• Law enforcement — when required by law or court order

5. Data Storage and Security

Your personal data and documents are stored securely in:

• Google Drive — with strict access controls limited to authorised personnel only
• Google Sheets — for application tracking and management

We implement appropriate technical and organisational security measures, including:

• Access controls and role-based permissions
• Encrypted data transmission (SSL/TLS)
• Regular security audits and staff training
• Secure password policies for all systems

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, permit-related records are retained for 7 years in accordance with Singapore Customs and tax regulations. After this period, data is securely deleted or anonymised.

7. Your Rights Under the PDPA

Under the Singapore PDPA, you have the right to:

• Access your personal data held by us
• Correct inaccuracies in your personal data
• Withdraw consent for the collection, use, or disclosure of your data
• Request deletion of your personal data, subject to legal retention requirements
• Lodge a complaint with the Personal Data Protection Commission (PDPC)

To exercise these rights, please contact us using the details below.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Remember your language preferences
• Analyse website traffic and user behaviour
• Improve website performance and user experience

You can manage cookie preferences through your browser settings. By using our website, you consent to our use of cookies as described.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., GoBusiness HS Code Checker). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: [email protected]
• Phone: +65 8962 7807
• Address: 60 Paya Lebar Road, Paya Lebar Square, #06-28, Singapore 409051

We aim to respond to all data protection enquiries within 5 working days.